We only accept returns and issue refunds for items that arrive damaged during transit or have quality issues. If your order is damaged or has a defect, please contact us with photos within 7 days of receiving the item, and we’ll assist you right away.

Welcome to Cuppy Cuppy! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our site and placing an order, you agree to the following terms.

1. General Information

Cuppy Cuppy is a U.S.-based brand offering kitchenware products sourced globally, including from China. All transactions made through our website are subject to the terms outlined here.

2. Use of Website

By using this site, you confirm that you are at least 18 years old or have parental permission to use and make purchases on this website. You agree not to misuse the website or violate any laws in connection with your use.

3. Product Information

We make every effort to display our products as accurately as possible. However, due to differences in monitors, lighting, or small batch manufacturing, actual colors and finishes may vary slightly. All sizes and measurements are approximate.

4. Orders and Payment

All prices are listed in USD. Orders are subject to product availability. We reserve the right to cancel or limit any order for any reason, including suspected fraud. Payment must be received in full before we process your order.

5. Shipping

We ship to the U.S. and select international destinations. Shipping times may vary depending on your location and customs processing. We are not responsible for delays caused by carriers or customs.

6. Taxes and Duties

Buyers are responsible for any applicable import taxes, customs duties, or local sales tax unless otherwise stated. If required by law, we will collect U.S. sales tax at checkout.

7. Limitation of Liability

Cuppy Cuppy is not liable for any indirect or consequential damages arising from the use of our website or products. Our maximum liability is limited to the amount you paid for the product.

8. Modifications

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page. Continued use of the website after changes implies acceptance of the new Terms.